Delete in the app
In Solgyre, go to the title screen and open “Account & deletion → Delete account & data”, then follow the steps to verify and confirm.
Request deletion without the app
Email [email protected] with the subject “Account deletion request”. Include the support code shown on the in-app Account screen, or the email address of the Apple or Google account you linked, and we will process the request after confirming ownership. Never send passwords or tokens by email.
What is deleted
Your server account, Apple and Google sign-in links, cloud saves and full-game entitlement are deleted and cannot be restored. There is no fee.
Campaigns saved on your device stay on the device; you can delete them separately in the in-app Archives.
Timing and retained records
Data is deleted about 24 hours after verification and final confirmation; until deletion starts you can cancel the request in the app.
Purchase records that we must keep by law are separated from your account and kept only for the period stated in the Privacy Policy. Backup copies expire within 6 months of creation. Deleting your account does not cancel or refund store purchases.
Continue or check a request with recovery credentials from the app
No deletion request has been submitted.
2. Keep recovery access
Download an encrypted recovery file, then reopen that file to verify access before submitting. This password is never sent to the server. Keep the file and password separately in safe places.
3. Confirm deletion
Check status · recover access
Download an encrypted recovery file, then reopen that file to verify access before submitting. This password is never sent to the server. Keep the file and password separately in safe places.