How can we help?
Email [email protected] about accounts and saves, purchases/restoration/refunds, gameplay, errors or privacy. You can contact us without a support code or reinstalling the app.
What to include
Describe the issue and when it happened, game version, device model and operating system. For account issues include a known support code; for purchases include the store, date, product and order identifier. Attach only relevant screenshots and hide other people’s names or notifications.
Do not send passwords, one-time verification codes, full card numbers, sign-in tokens or deletion lookup credentials. Materials are used to reply and resolve the issue. Ordinary messages are deleted within one year after closure and attachments within 30 days. Legal retention for actual disputes follows the Privacy Policy.
Restore a purchase or request a refund
Confirm the purchasing store account and use Restore Purchases in the app settings. Request App Store refunds at reportaproblem.apple.com or follow the Google Play Help refund process. Decisions follow the relevant store’s rules and applicable law.
Delete an account without the app
Use the web deletion page to request deletion, check progress or cancel. If you lack your app-issued support code and valid session/device evidence, request a separate ownership check by email. A support code or email alone does not complete deletion.